Frequently Asked Questions
orders & Shipping
DO YOU SHIP INTERNATIONALLY?
WE SHIP BOTH WITHIN AND OUTSIDE THE EUROPEAN UNION. SEE THE DELIVERY PAGE FOR MORE DETAILS. IF YOUR COUNTRY IS NOT LISTED, PLEASE CONTACT OUR CUSTOMER CARE TEAM.
CAN I ADD ITEMS OR CHANGE THE ADDRESS TO AN EXISTING ORDER?
ONCE THE ORDER IS CONFIRMED, WE CANNOT CHANGE THE ADDRESS NOR MODIFY THE ITEMS OF AN ORDER. IF YOU PLACED AN ORDER BY MISTAKE AND YOU WANT TO CANCEL IT, PLEASE CONTACT OUR CUSTOMER CARE TEAM.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
ORDERS ARE PROCESSED AND SHIPPED ONLY ON BUSINESS DAYS THAT ARE FROM MONDAY TO FRIDAY, EXCLUDING HOLIDAYS. ANY ORDER PLACED AFTER 12 P.M. ET WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. DURING HOLIDAYS AND PEAK PERIODS, YOUR ORDER MAY TAKE LONGER THAN ANTICIPATED. ALL ORDERS ARE SHIPPED WITH UPS EXPRESS SAVER SERVICE AND CAN TAKE ONE TO TWO BUSINESS DAYS TO BE DELIVERED.
DO I HAVE TO PAY DUTY AND IMPORT CHARGES?
IF YOU ARE SHIPPING TO THE USA OR CANADA, CUSTOMS DUTY HAS BEEN PRE-PAID FOR YOU BY PRESTISH WITH NO ADDITIONAL CHARGES ON DELIVERY. DELIVERIES OUTSIDE OF THE EU AND THE USA MAY BE SUBJECTED TO LOCAL IMPORT TAXES, WHICH ARE UNDER YOUR RESPONSIBILITY WHERE THEY APPLY.
HOW TO TRACK MY ORDER?
AS SOON AS YOUR ORDER IS SHIPPED, YOU WILL RECEIVE AN E-MAIL WITH YOUR TRACKING AND SHIPPING INFORMATION. SIMPLY CLICK ON THE LINK IN THE EMAIL OR SELECT THE ‘TRACK ORDER’ OPTION AND ENTER YOUR ORDER NUMBER AND E-MAIL ADDRESS OR SIGN INTO YOUR ACCOUNT.
WHAT PAYMENT METHODS ARE ACCEPTED?
WE GLADLY ACCEPT VISA, MASTERCARD AND AMERICAN EXPRESS. IF YOUR CARD HAS BEEN ISSUED OUTSIDE YOUR COUNTRY, PLEASE NOTE THAT YOUR ORDER MAY NEED ADDITIONAL VERIFICATION BEFORE IT CAN BE PROCESSED. UNFORTUNATELY, WE CANNOT ACCEPT COD (CASH ON DELIVERY) ORDERS AND ALL ORDERS MUST BE PAID IN FULL ONCE SUBMITTED ONLINE.
WHAT HAPPENS IF THERE IS A PRICING ERROR?
WE DO OUR BEST TO PROVIDE ACCURACY IN THE PRICING AND OTHER PRODUCT INFORMATION DISPLAYED ON OUR WEBSITE, BUT MISTAKES SOMETIMES HAPPEN. IN SUCH CASES, PRESTISH.COM EXPRESSLY RESERVES THE RIGHT NOT TO HONOR PRICING ERRORS FOUND ON THIS WEBSITE WHEN ACCEPTING AN ONLINE ORDER. IF AN ERROR OCCURS, WE WILL LET YOU KNOW AND CANCEL THE ORDER. ANY AUTHORIZED PAYMENTS FOR THAT ORDER WILL BE IMMEDIATELY REFUNDED. IF YOU FIND AN ERROR AS SOON AS YOUR ORDER IS DELIVERED, PLEASE CONTACT OUR CUSTOMER CARE TEAM OR REFER TO OUR RETURN POLICY.
WHAT DO YOU DO WITH MY INFORMATION?
WE USE YOUR INFO TO FULFIL YOUR ORDER ACCURATELY AND TO IMPROVE YOUR SHOPPING EXPERIENCE. ALL THE INFORMATION YOU SHARE WITH US IS TOTALLY PRIVATE AND CONFIDENTIAL. WE RESPECT YOUR PRIVACY AND NEVER SHARE THIS INFORMATION WITH ANYONE, EXCEPT IN CONNECTION WITH YOUR ORDER AND AT NO POINT WE SHARE, REND OR SELL YOUR PERSONAL INFORMATION WITHOUT YOUR CONSENT. IF YOU WANT TO KNOW MORE, TAKE A LOOK AT OUR PRIVACY POLICY.
DO I HAVE TO CREATE AN ACCOUNT TO PLACE AN ORDER?
NO, IT IS NOT NECESSARY TO SET UP AN ACCOUNT.
I HAVE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
IF YOU NEED TO RESET YOUR PASSWORD, GO TO SIGN IN AND “FORGOT YOUR PASSWORD?”. WE WILL EMAIL YOU WITH A LINK YOU CAN SET YOUR NEW PASSWORD.
HOW DO I PLACE AN ORDER?
MAKING A PURCHASE IS EASY. SIMPLY CLICK ON A PRODUCT PHOTO OR PRODUCT NAME TO SEE MORE DETAILED INFORMATION. ON THE PRODUCT PAGE, YOU CAN SELECT THE SIZE AND QUANTITY YOU DESIRE AND CLICK ‘ADD TO SHOPPING BAG’. WHEN YOU ARE READY TO PLACE YOUR ORDER, SELECT “PROCEED TO CHECKOUT”. BEFORE COMPLETING YOUR ORDER, PLEASE CHECK YOUR ORDER AND SHIPPING DETAILS CAREFULLY. IF YOU WANT TO ADD OR EDIT THE DELIVERY ADDRESS, CLICK “NEW ADDRESS”. AFTER CONFIRMING YOUR ORDER, YOU WILL BE AUTOMATICALLY TAKEN TO THE PAYMENT PAGE.
HOW CAN I RETURN MY ORDER?
THE USER HAS 14 DAYS TO REQUEST A RETURN BY FILLING OUT THE FORM AT THE FOLLOWING LINK. PLEASE CONTACT THE CUSTOMER CARE AT THIS ADDRESS: CUSTOMER@PRESTISH.COM TO TAKE ADVANTAGE OF PRESTISH’S UPS DISCOUNT RATES.
WE SUGGEST YOU TO FOLLOW THE INSTRUCTIONS REPORTED ON THE RETURN DOCUMENT INSIDE YOUR PACKAGE.
PLEASE NOTE THAT IF YOU DECIDE TO USE A SHIPPER OF YOUR CHOICE, THE RETURN WILL BE YOUR RESPONSIBILITY UNTIL IT IS DELIVERED TO OUR WAREHOUSE.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
AS SOON AS WE RECEIVE AND PROCESS YOUR RETURN, YOUR ORDER WILL PASS THROUGH QUALITY CONTROL ON OUR WAREHOUSE. ONCE WE RECEIVE A CONFIRMATION FROM OUR WAREHOUSE, A REFUND WILL BE CREDITED TO THE ORIGINAL PAYMENT METHOD. PLEASE ALLOW 5 TO 6 WORKING DAYS FOR THE WHOLE PROCESS TO BE COMPLETED.PLEASE NOTE THAT EVENTUAL SHIPPING COSTS AND DUTIES PAID ARE NOT REFUNDABLE.
WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
YOU CAN CONTACT OUR CUSTOMER CARE TEAM BY PROVIDED E-MAIL:CUSTOMER@PRESTISH.COM OR MOBILE PHONE: 39 351 348 1193 IN CASE, IT’S NOT CONVENIENT TO TALK, YOU CAN COME TO OUR STORE TO MAKE YOUR REQUEST.